Hewlett-Packard Call Agent Performance-Centered Design
Closing the Gap Between Training & Working

Performance-Centered Design (PCD) Competition 2001 Entry

Entry/Contact Info
Purpose
Solution
Criteria
Prior State
User Profile
Results

Title
Hewlett-Packard Call Agent Performance-Centered Design
Closing the Gap Between Training & Working

Submitted By
Hewlett-Packard, Consumer Business Organization

Contact Name(s)
Janet Emery, e-Learning Program Manager / Jody Young, Learning Products Specialist

Phone
208.396.4446 / 208.333.5832

E-mail
janet_emery@hp.com / jody_young@hp.com

Address
11311 Chinden Boulevard, MS 495
Boise, Idaho 83714

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