Reingineer the way work is done

SATP

286 PCs POS and computer mediated tasks

text onlybonline reference manual

SATP paper based OTJ training program suplemented with seom video and workshop training

tribal training - word of mouth - exp. people teach - not always 100% accurate. Every time info handed down becomes degraded. Errosioon. Communication loses its integrity.

42 hrs average to traing store mgr (in store) - 15% turn

30 hrs workshop training for mgr

FT

30 hrs training - 60% trun

PT 20 hrs training - 96%

(estomated turn rates)

~$3M annually to train new emplyees

Profile

Mgr - HS some college (AA typical), age = 22-35, computer experience = 70% Windows literate,

ethnically mixed, many multilingual

50% female

tenure = 5-6 years

retail exp.

FT - HS comp exp 50% Windows literate

70% female

tenure = 12 months

age=18-24

some retail exp.

PT - HS

90% female

high ethnic multi lingual

7-8 months tenure

age = 18-24

some retail rexp.

Many hires from other clithing retailers, toy stores

Learnm to do thing the Payless way. keeps the costs low.

MAXIMIXE EFFICIENCY!

Business Results

RPSS test stores - one major market

Coparative store-store sales +4.8% compared with control group.

RPSS will pay for hardware and software within 1st year.

New hardware PIII, DVD, mouse

Incremental gain

Rolling out 108 stores per week. 12% of all stores to date. Should be fully deployed during 2001. No training. Just a start-up booklet. Intutitive design. No calls for help.

Framework complete.

10% content!