One of the things that has enabled Payless to be successful is that is has identified and catalogued its best business practices. Conveying those best practices to the work place, let alone the task at hand, has always been difficult.
In the past when associates required a specific piece of information or instruction, they had to stop their work and conduct a search. Typically, the answers were found in binders, file cabinets or an unforgiving back office text-based computer system. Today, RPSS brings just the appropriate nugget of information to the associate at the precise moment of need. Moreover, as information changes, the RPSS architecture allows for immediate dispersal of information to the stores.
Most importantly, the information is conveyed to the associate in a format and language that is easily understood. Each nugget of information is recorded in a content database that facilitates easy and rapid access through the SeeMore agent.
In addition to the more routine policy and procedures - a component of best practices - recommended best practices associated with selling and maintaining the store are also delivered using the RPSS. These are especially valuable for new hires or for associates who have moved into new positions.
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