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Hurley Medical Center - Guru Wizards for Invision Entry for Performance-Centered Design Competition 2000 |
Developed by: Duane Degler, for IPGems This presentation is best viewed on an 800x600 display resolution.
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 Results Initial results in usability pilots have proved the initial design assessment: that inexperienced users of the Invision mainframe system can more rapidly understand the process of entering a patient registration, and refer often to the descriptive detail to interpret the codes and references they see. It was found that people who were more experienced or comfortable using Windows applications generally were able to get involved with the support tools more quickly, but even inexperienced performers soon became comfortable with the operation of the support tools. Experienced performers found, as expected, that the use of the interventions slowed down their data input time for registrations. The interesting finding was that using the performance support helped them unmask assumptions - they were reminded of important things that they either forgot, or had not encountered previously. It also prompted more experienced people to remember elements of policy or best practice that they had not communicated to their colleagues. These insights are being incorporated into future releases of the performance support application. The introduction of performance support is targeted to reduce billing errors created by incorrect insurance details and inaccurate prioritizing of insurance plans (resulting in bills being sent to the wrong insurance company). Preliminary indications are that improvements of 15-20% in billing accuracy are expected, with particular gains from occasional users in the satellite offices.
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© Duane Degler 2000
