The purpose of the Ventix System EPSS is to provide end users of mission-critical enterprise applications with answers to questions via in-context access to critical business information. Ventix's mission is to connect those with information to those who need it, providing answers to questions making users more productive while reducing support costs.

The Ventix System is the first Knowledge Support System that delivers answers to users based on the user's screen position and role within the company – An answer destination within an enterprise framework. If the answer isn't there, users can query a process expert electronically and capture that answer for re-use. The technology is designed to enable question and answer communication online, while not removing the user from the application or work-in -progress

Ventix serves as a support infrastructure for enterprise applications. Users connect to the system by using a button located within their desktop to get answers to question or online assistance. A self-service application, the user does not even need to know they are interacting with Ventix.

FEATURE (SAP Application Example): Users can be directed to appropriate applications based on "how do I’ inquiries. For example, if a "How do I create an order quotation?" Ventix can present the user with an option to launch directly into SAP order quotation application, in addition to displaying policy and procedure information.

Prior to development of the Ventix System, many companies that had implemented enterprise applications weren't able to address the support needs of end users. IT budgets were eaten up by implementation costs and support needs were addressed with a "band-aid" approach which consisted of home grown, costly software applications or an overworked help desk staff, who many times could not respond to business process questions.

Anyone within an organization interacting with enterprise applications can use Ventix, from entry-level to executive-level. The system is designed to connect individuals with information with those who need it. Ventix’s flexible architecture can accommodate expert interaction by business process, department, application expertise, and more.

• Users have a way to ask question and get context specific information while using enterprise applications.
• Through dynamic capture and re-use, Ventix offers answers to questions for work-in-process, virtually eliminating the burden of repetitive questions on process experts.
• Ventix dramatically reduces the costs associated with supporting customers and end users of enterprise applications (average of $6,000 per user ).

"While we were implementing SAP R/3 at Baylor College of Medicine, we realized that we would need to plan ahead to implement a fast and cost-effective way to provide business and application-specific support to our end users. We are currently planning our implementation of The Ventix System in conjuction with our SAP R/3 implementation so that our 1000 users will have specific answers to their questions as soon as possible after 'go live.' This will ensure that our faculty and staff are optimally productive with R/3 and that the College derives the maximum benefit from its new financial and human resource system."

Dr. J. Robert Beck
Vice President for Information Technology
Baylor College of Medicine

"A potential candidate is The Ventix System, a software package from Austin, Texas-based Ventix Systems Inc., which enables the electronic capture, storage and distribution of business-process knowledge across an enterprise. My plans are to make it available to anyone who's an enterprise application user."

Phil Tierney
Intel Corporation

"The Ventix System addresses the enterprise business application productivity gap – the gap between the applications ‘going live’ and the users reaching productivity. The Ventix System is designed to hasten end user productivity, enhance long term efficiency – especially when turnover occurs – and simplify corporate knowledge management.

Katherine Jones
Senior Analyst
Aberdeen Group