Date
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Topics
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Readings/Assignments
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Introduction to Performance Centered Design
 The Business Case
 Underpinnings
 Definition
 Examples
 What it's not
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9/4
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LABOR DAY - no class
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9/11
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Performance-Centered Systems Engineering
 Overview
 Underpinnings
 Process
 Disciplines and Competencies
 Exercises
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9/18
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The Compelling Business Need
 Examples
 VMPA and the Action Planning Process
 Analytic Tools: AHP
 Appropriateness
 Risk assessment & management
 When to take the next step
 Exercises
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 Gery, Chapters 1 - 4
 Gery, Cases chapter
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9/25
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No Class
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10/2
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Process Modeling and Simulation
 Examples and Exercises
 The Role of Dynamics in PCD
 Processes and Procedures
 Enabling Software
 Analytic Tools
 Exercises
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10/9
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Columbus Day - No class BUT this class is rescheduled to 10/11 by the university.
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10/11
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Diversity Modeling
 Interests, values, skills, learning style, personal style, risk tolerance
 Relationships between diversity, PCD attributes, and business parameters
 The role of personas in PCD
 Examples
 Exercises
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Cooper, Alan (1999) The inmates are running the asylum: why high tech products drive us crazy and how to restore the sanity. Indianapolis,IN:SAMS (ISBN: 0672316498 )
Chapter 9 - See me for a paper copy.
Norman, Donald A. (1998) The invisible computer: Why products can fail,the personal computer is so complex, and information appliances are the solution, Cambridge, MA: MIT Press
Chapter 9 - See me for a paper copy.
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10/16
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Hypermedia Engineering & Knowledge Management
 The role of hypertext in PCD
 Infobases and knowledge bases versus databases
 Content objects, units, and nodes
 Reachability
 Currency
 Converting between media
 Tools and technologies
 Exercises
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 Ted Nelson's One-Liners:
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10/23
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Representations
 The role of representations in PCD
 Examples
 Underpinnings
 The Power of Constraints
 The Power of Redirection
 Exercises
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10/30
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Interaction Design
 Business performance through human performance revisited
 Performance-centered usability
 Personas versus elastic users
 Things that make us smart
 Things that make us powerful
 Things that bring us pleasure
 When the inmates run the asylum
 Process
 Examples
 Exercises
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11/6
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Interface Design
Business focus
Performance-centered usability goals
 Icons and buttons and mice (Oh, my!)
 Interactions revisited
 Objects and actions
 Low-, medium-, and high-fidelity representations
 Testing usability of the interface
 Examples
 Exercises
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 Chapters 11 and 12 of Cooper, Alan (1999) The inmates are running the asylum: why high tech products drive us crazy and how to restore the sanity. Indianapolis,IN:SAMS (ISBN: 0672316498 )
Excerpts of the above will be distributed in class.
 pp. 168 - 178 of Gery, Gloria (1991), Electronic performance support systems. Tolland,MA: Gery Associates; ISBN: 0964622300.
Question: How prophetic was the Directions for Education table on page 171?
Also, skim chapter 8: Development and Implementation. How does this chapter compare with our PCS development lifecycle?
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11/13
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Performance-Centered Usability Evaluations
 Purpose
 Techniques
 Test sites
 Evaluators
 Scenarios, briefings, and debriefings
 Scheduling
 Observing
 Drawing conclusions
 Iteration
 Examples
 Exercises
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11/20
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Technologies and related infrastructure
 Spheres of influence and domains of control
 The myths of intrinsic, extrinsic, and external support
 Bandages
 Source code
 Agents, events, and messages
 Distribution and deployment
 Dynamics revisited
 Currency, synchronicity, and business dynamics
 Examples
 Exercises
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We will NOT have class tonight as I am stuck out of town, but I will conduct an on-line chat at 7:30. If you have internet access from home, then stay home. If you need internet access, you can come to class as usual and log on as follows:
To attend our on-line chat for EDIT797, go to www.egroups.com and log on with your e-mail address and the password that was sent to you when I first registered you for this e-group.
If you have forgotten your password, just go directly to the login
link, enter your e-mail address (the one with which I registered you) and click "I forgot my password."
You will be mailed a password directly.
Once you log on, you will connect to the GMU-EDIT797 group. Then go to the CHAT link (near the bottom of the list of options on the left)
and join the chat.
I will start the chat promptly at 7:30 EST and we will proceed for at
least 1.5 hours and I will continue to answer questions until 10PM.
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11/27
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Barriers, tradeoffs, and compromise
 Philosophy, politics, and engineering
 The pain model
 Measuring success
 Marketing and sales
 Tips and tricks
 Examples
 Exercises
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Since our discussion last week was on the topic of barriers, tradeoffs, etc., we will discuss the technology issues tonight. Here are some URLs that we will review:
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12/4
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Project presentations
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Research papers due.
I will be available in class to answer your questions concerning the projects. Remember, we meet at 5PM next week.
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12/11
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Project presentations
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This is a reminder that we will meet at 5PM on Monday, December
11th. The schedule of presentations:
5:00 PM VR Project...Cynthia & Alesha
5:35 PM Auto EPSS ...Colby
6:10 PM HFARM...Joe, Nechele, Tiana, Zeena, Paulette
6:45 PM JEJIT...Dick, Jennifer, Courtney
7:20 PM 10 minute break
7:30 PM Gloria Gery teleconference
8:00 PM ATLARGE...Margie, Sunghye
8:35 PM IDXelerator...Johathan, Kathy, Bethany
9:10 PM Teacher Tool...Cheryl
9:45 PM Network Ops ...Beth, Susan
Class concludes at 10:25.
The project is worth 350 of the 500 course points. Projects will be
evaluated as follows:
(1) PCD focus:150 points
(2) Accurately and
adequately addressed
relevant portion of
PCD lifecycle: 100 points
(3) Stated objective met: 50 points
(4) Quality of presentation: 50 points
As we have discussed, there is no requirement to hand in your project because you will be evaluated on the basis of the presentation. If you feel that further examination or scrutiny is necessary to evaluate your project fairly and completely, then you may turn in your deliverable.
You have the option of turning in the deliverable for posting on the
course site. I will leave the site up for at least another semester
following the course.
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