Developing a Mission Statement and Action Plan
Consider the Action Planning Process
(see Aetna's AMP Facilitator)
Determine:
CustomersProducts and Services
Purpose
Combine to articulate the Mission Statement.
Determine Critical Success Factors
Determine Performance Gaps (Where are the performance gaps? Where are we out of the performance zone?)
Where are the task / process gaps?
Where are the people gaps?
Where are the information / knowledge gaps?
Which gaps are filled by process support?
Which gaps are filled by learning support?
Which gaps are filled by tool support (additional tools or tool simplification)?
Which gaps are filled by reference and knowledge support?
Which of the attributes and behaviors are most important to filling the performance gaps?
Is the organization ready for a performance-centered system?
