What do you do when conducting PCD Engineering?

In the context of a business problem, you:

Identify the compelling business need;

Develop a project mission statement and action plan;

Create process models;

Create diversity models;

Develop information and knowledge bases (e.g., hypertext and other web based components);

Develop representations that work for human beings;

Create knowledge objects and protocol;

Conduct interaction design activities;

Develop a performance-centered user interface to the knowledge objects;

Conduct performance centered usability evaluations.