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What do you do when conducting PCD Engineering?
In the context of a business problem, you:
 Identify the compelling business need;
 Develop a project mission statement and action plan;
 Create process models;
 Create diversity models;
 Develop information and knowledge bases (e.g., hypertext and other web based components);
 Develop representations that work for human beings;
 Create knowledge objects and protocol;
 Conduct interaction design activities;
 Develop a performance-centered user interface to the knowledge objects;
 Conduct performance centered usability evaluations.
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