Readings through 9/11/2000

Gery, Chapters 1 - 4

Gery, Attributes and Behaviors of Performance-Centered Systems, http://cpt.fsu.edu/PIQContents/Gery.pdf

Dickelman, Gershom Rides Again, http://www.pcd-innovations.com/rides/rowhid2.html

Dickelman, Performance Support in Internet Time, http://www.pcd-innovations.com/PSinInternetTime/index.htm

Gery, Cases chapter (pp. 53-178)…look through half of these

Bannan-Rittland et. al., Literary Explorer (an example by GMU students), http://www.pcd-innovations.com/pijuly2000/LiteraryExplorerGMU.pdf

Banerji, Performance Support in Perspective, http://www.pcd-innovations.com/piaug99/PSinPerspective.pdf

Raybould (1995), Performance Support Engineering:  An Emerging Development Methodology for Enabling Organizational Learning, http://cpt.fsu.edu/PIQContents/Raybould.pdf

Raybould (2000), Performance Support Engineering: Building Performance-Centered Web-Based Systems, Information Systems and KnowledgeManagement Systems in the 21 st Century, http://www.pcd-innovations.com/pijuly2000/Raybould2000.pdf

Dickelman, Gershom's Law, http://www.pcd-innovations.com/law/

Huber, et. al., Teaming Up for Performance Support http://www.pcd-innovations.com/piaug99/TeamingUp.pdf