Human Activity Model

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=95 BGCOLOR="#999999" TEXT="#080000" bgproperties="fixed" background="061005f0ermwup.png"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>EDIT 797 - Performance Based Design</B></FONT><B>     </B><B>|     </B><A HREF="index.htm" TARGET="_top" TITLE="EDIT 797 Performance Based Design"><U><B>home</B></U></A></div> <div> back to the start of<B>  </B><A HREF="id271.htm" TARGET="_top" TITLE="8/26/2002"><U><B>8/26/2002</B></U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=165 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="id33.htm" TARGET="_top" TITLE="The Business Case for PCD"><U>The Business Case for PCD</U></A></div> <div> <A HREF="id34.htm" TARGET="_top" TITLE="PS Point of View"><U>PS Point of View</U></A></div> <div> <A HREF="id35.htm" TARGET="_top" TITLE="Component Model"><U>Component Model</U></A></div> <div> <A HREF="id41.htm" TARGET="_top" TITLE="Integration model"><U>Integration model</U></A></div> <div> <A HREF="id48.htm" TARGET="_top" TITLE="Learning Model"><U>Learning Model</U></A></div> <div> <A HREF="id47.htm" TARGET="_top" TITLE="Human Factors Model"><U>Human Factors Model</U></A></div> <div> <A HREF="id46.htm" TARGET="_top" TITLE="Hypertext Model"><U>Hypertext Model</U></A></div> <div> <A HREF="id50.htm" TARGET="_top" TITLE="Design Model"><U>Design Model</U></A></div> <div> <A HREF="id52.htm" TARGET="_top" TITLE="FLENS Model"><U>FLENS Model</U></A></div> <div> <B>Human Activity Model</B></div> <div> <A HREF="id54.htm" TARGET="_top" TITLE="Event Monitoring Model"><U>Event Monitoring Model</U></A></div> <div> <A HREF="id55.htm" TARGET="_top" TITLE="Conclusions"><U>Conclusions</U></A></div> <bR> </td> <td valign="top" height=385 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Human Activity Model</div> <bR> <div> <IMG SRC="08caf090.png" border=0 width="687" height="265" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">Tasks are typically computer-mediated</div> <bR> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">The system is a human activity system</div> <bR> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">Activities are routed through the computer (tool)</div> <bR> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">Successful task completion is dependent upon the permeability of the barriers</div> <bR> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">Performance =     | Ideal - Actual |  states</div> <bR> <bR> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">Measuring            | Ideal - Actual | depends on  monitoring the person and the state of the system</div> <bR> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">Dependent on</div> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">time</div> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">quality</div> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">error</div> <div> <IMG SRC="08ed2410.png" border=0 width="466" height="321" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Barriers are defined by gaps that exist in the performer’s knowledge of the work/problem space, access to relevant information and data, ability to make decisions, understanding of the work processes, ability to establish the goal, etc. </div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Barriers are removed by constructing appropriate support</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Appropriate support is found in diverse systems</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Diverse systems are developed in diverse fields</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">The dynamics around increasing the permeability of the barriers as the performer attempts to achieve the task are what comprise performance support</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Performance support therefore depends on </div> <div> <IMG BORDER="0" SRC="Symb075c002d00c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">modeling the task</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">profiling the performer</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">measuring key performance indicators</div> <div> <IMG BORDER="0" SRC="Symb075c002d00c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">responding continuously</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="28" ALIGN="bottom" HSPACE="0" VSPACE="0">Continuously measure the human’s state with respect to the task</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="28" ALIGN="bottom" HSPACE="0" VSPACE="0">Measure total time to accomplish business goal:   tdiscovery +          texecute  </div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c866000000.png" HEIGHT="13" WIDTH="28" ALIGN="bottom" HSPACE="0" VSPACE="0">System respond accordingly</div> <bR> <div> <IMG SRC="09004a60.png" border=0 width="516" height="166" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> <IMG BORDER="0" SRC="Taho0731009500c899000000.png" HEIGHT="13" WIDTH="32" ALIGN="bottom" HSPACE="0" VSPACE="0">the human may be <I>initially</I> incompetent (making the system incompetent with respect to the business goal)</div> <bR> <div> <IMG BORDER="0" SRC="Taho0731009500c899000000.png" HEIGHT="13" WIDTH="32" ALIGN="bottom" HSPACE="0" VSPACE="0">competence increases continuously</div> <bR> <div> <I><IMG BORDER="0" SRC="Taho0731009500c899000000.png" HEIGHT="13" WIDTH="32" ALIGN="bottom" HSPACE="0" VSPACE="0">total system</I> performance improves continuously (which means that business performance improves continuously)</div> <bR> <div> <IMG BORDER="0" SRC="Aria006c009500c866000000.png" HEIGHT="13" WIDTH="21" ALIGN="bottom" HSPACE="0" VSPACE="0">The ability for the ‘system’ to complete tasks more accurately and efficiently is dependent upon monitoring, feedback, and newly applied interventions</div> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> </td> </tr></table></body>