PS Point of View

Performance support enables people to do it because they provide integrated task structuring, data, knowledge and tools at the time of need.  

PS systems do not tax the performer's memory, nor do they require manipulation of too many variables.  

The primary focus of performance support is task completion with learning a secondary consequence.

Performance Support means business performance through human performance.

focus is on a "business" outcome

the context is a system that contains a human being as an initially less-than-component component

the goal is to achieve competency - meaning the business outcome - through human performance

learning may or may not be part of the process

System consists of Human + Tools + Tasks, all of which must work together to achieve the business outcome (competency)

Various models have been invoked to achieve performance support:

Component model

Integration model

Intrinsic

Extrinsic

External

Learning model

Human Factors model

Hypertext model

Design model

FLENS model

Human Activity model

Event Monitoring model