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Usability Step 4
Step 4 - Quick View: Develop Scenarios
Deliverable: Set of business scenarios suitable to test the performance and usability goals
Consider processes, tasks, and activities which:
 enable measurement of performance (e.g., time for task completion, accessiblity and use of embedded support)
 enable measurement of usability goals;
 reflect the performers' environment;
 are realistic with respect to frequency of tasks;
 are appropriate for the diversity of performers;
 will be performed in production;
 have representative degrees of complexity;
 impact business performance if not performed correctly;
 represent business criticality;
 accurately represent volumes; and
 considers performers outside of your organization if appropriate.
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