Research Papers

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=95 BGCOLOR="#999999" TEXT="#080000" bgproperties="fixed" background="061005f0ermwup.png"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>EDIT 797 - Performance Based Design</B></FONT><B>     </B><B>|     </B><A HREF="index.htm" TARGET="_top" TITLE="EDIT 797 Performance Based Design"><U><B>home</B></U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=190 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="14"><B>  </B><IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="14"><B>      </B><A HREF="id261.htm" TARGET="_top" TITLE="12112000"><U><B><IMG SRC="05f0e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>  </B><A HREF="id163.htm" TARGET="_top" TITLE="Format for Project Proposal"><U><B><IMG SRC="0600e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="fallsyll2001.htm" TARGET="_top" TITLE="Fall 2001 Syllabus"><U>Fall 2001 Syllabus</U></A></div> <div> <A HREF="id272.htm" TARGET="_top" TITLE="Fall 2000 Syllabus"><U>Fall 2000 Syllabus</U></A></div> <div> <A HREF="outline.htm" TARGET="_top" TITLE="Course Outline Assignments Fall 2000"><U>Course Outline & Assignments - 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4000 words, referencing the works of at least four (4) leaders from fields and practices that comprise PCD.  The paper must address a relevant PCD issue in any or all of the categories <I>business performance</I>, <I>cognitive science</I>, and <I>technology infrastructure</I>.  Note: Although not formally part of the course evaluation criteria, those individuals whose papers make a sound contribution to the PCD literature will be given the opportunity to have their papers published." </div> <div> Here are some topics for you to consider for the research paper (but <I>please</I> do <I>not </I>restrict yourself to just these!):</div> <div> >Performance-centered design for systems that support customer service representatives (i.e., call center professionals who must retrieve on-line reference material relevant to the business domain and the customer's question while on the telephone talking with customers)</div> <div> >Performance-centered systems design techniques for any specific vertical industry</div> <div> >Supporting user workflow in transaction-based, data-centric systems</div> <div> >Techniques for creating on-line representations of business tasks</div> <div> >The proper use of metaphor in performance-centered systems</div> <div> >The role of affordance in performance-centered design</div> <div> >Designing performance-centered usability evaluations</div> <div> >The role of knowledge management in PCD (...and/or vice-versa)</div> <div> >Performance-centered design considerations for browser-based applications (e.g., how do they differ from conventional GUI development)</div> <div> >Performance-centered design for highly dynamic work environments  </div> <div> >Techniques for providing alternate views of data, information, and knowledge in performance-centered systems</div> <div> >Performance-centered design issues for information appliances</div> <div> >Designing passive constraints in performance-centered systems</div> <div> >Employing reusable learning/knowledge objects in performance-centered design</div> <div> >Designing for human diversity in PCD</div> <div> >Organizational barriers to developing and implementing performance-centered systems</div> <div> >Techniques for determining the appropriateness of PCD for business- and human performance gaps in organizations</div> <div> >Reachability of hypermedia content in performance-centered systems</div> <div> >The use of visual displays in performance-centered systems</div> <div> >The roles of media types in PCD</div> <bR> <div> Authors to consider for resources:</div> <bR> <div> Alan Cooper</div> <div> Donald Norman</div> <div> Roger Shank</div> <div> Jakob Nielsen</div> <div> Brenda Laurel</div> <div> Gloria Gery</div> <div> Jonathan Grudin</div> <div> Larry Constantine</div> <div> Lucy Lockwood</div> <div> Geoffrey Moore</div> <div> Tom Landauer</div> <div> John Casti</div> <div> Edward Tufte</div> <div> Barry Raybould</div> <div> Stanley Malcolm</div> <div> Marc Rosenberg</div> <div> Ashok Banerji</div> <bR> <div> ...and, of course, check out the <A HREF="http://www.pcd-innovations.com/gary_dickelman.htm" TARGET="_top" TITLE="http://www.pcd-innovations.com/gary_dick"><U>Bibliography...</U></A></div> </td> </tr></table></body>