Examples from the Readings

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=95 BGCOLOR="#999999" TEXT="#080000" bgproperties="fixed" background="061005f0ermwup.png"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>EDIT 797 - Performance Based Design</B></FONT><B>     </B><B>|     </B><A HREF="index.htm" TARGET="_top" TITLE="EDIT 797 Performance Based Design"><U><B>home</B></U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=190 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="14"><B>  </B><IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="14"><B>      </B><A HREF="id106.htm" TARGET="_top" TITLE="Readings through 9/18/2000"><U><B><IMG SRC="05f0e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>  </B><A HREF="id140.htm" TARGET="_top" TITLE="10/2/2000"><U><B><IMG SRC="0600e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="fallsyll2001.htm" TARGET="_top" TITLE="Fall 2001 Syllabus"><U>Fall 2001 Syllabus</U></A></div> <div> <A HREF="id272.htm" TARGET="_top" TITLE="Fall 2000 Syllabus"><U>Fall 2000 Syllabus</U></A></div> <div> <A HREF="outline.htm" TARGET="_top" TITLE="Course Outline Assignments Fall 2000"><U>Course Outline & Assignments - 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Ziff Technologies</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Point of Sale - Innovis DesignCenter</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Customer Service (Accounts) - American Express</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Customer Service (Field Engineering) - Amdahl</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Product Information - Steelcase Inc.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Manufacturing - Intel Corp.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Total Quality Management - Dow Chemical</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Direct Sales - Prime Computer</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Specialized Analysis - AT&T</div> <div> <IMG BORDER="0" SRC="Symb075c00b700f000000000.png" HEIGHT="16" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Software Development - IBM Corporation</div> <bR> <div> For each of these examples, consider:</div> <bR> <div> (1)  Is the business problem well-defined?</div> <div> (2)  Is the relationship between business performance and human performance clear?</div> <div> (3)  Does the design result in increased human performance that, in turn, fosters improvement in business performance?</div> <div> (4)  Is the performance support system sufficiently focused in terms of :</div> <div>        (a)  task representations;</div> <div>        (b)  performer representations;</div> <div>        (c)  information / knowledge representations?</div> <div> (5)  Did the development process include interaction design prior to interface design / development?</div> <div> (6)  Did the development process include information and/or knowledge engineering?</div> <div> (7)  Did the development process include performance-centered usability testing?</div> <div> (8)  Does the implementation of the program include continuous monitoring and improvement?</div> <bR> <div> <I><B>Which of the examples are truly performance centered?</B></I></div> </td> </tr></table></body>