Commonality in Human-Centered Development*

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=95 BGCOLOR="#999999" TEXT="#080000" bgproperties="fixed" background="061005f0ermwup.png"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>EDIT 797 - Performance Based Design</B></FONT><B>     </B><B>|     </B><A HREF="index.htm" TARGET="_top" TITLE="EDIT 797 Performance Based Design"><U><B>home</B></U></A></div> <bR> <div> back to the start of<B>  </B><A HREF="id279.htm" TARGET="_top" TITLE="9/30/2002"><U><B>9/30/2002</B></U></A><B>   </B><IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="14"><B>  </B><A HREF="id279.htm" TARGET="_top" TITLE="9/30/2002"><U><B><IMG SRC="05e0e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>      </B><A HREF="id154.htm" TARGET="_top" TITLE="HumanCentered Development"><U><B><IMG SRC="05f0e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>  </B><A HREF="id156.htm" TARGET="_top" TITLE="Six Disciplines of User Experience"><U><B><IMG SRC="0600e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> </td> </tr><tr> <td valign="top" width=190 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="id144.htm" TARGET="_top" TITLE="Review: Organizational Readiness for Pe"><U>Review:  Organizational Readiness for Performance Support</U></A></div> <div> <A HREF="id145.htm" TARGET="_top" TITLE="Review: Choosing Appropriate Tasks"><U>Review:  Choosing Appropriate Tasks</U></A></div> <div> <A HREF="id146.htm" TARGET="_top" TITLE="Review: Elements of Process Models"><U>Review:  Elements of Process Models</U></A></div> <div> <A HREF="id148.htm" TARGET="_top" TITLE="Organizational Change"><U>Organizational Change</U></A></div> <div> <A HREF="id149.htm" TARGET="_top" TITLE="The Diversity Model"><U>The Diversity Model</U></A></div> <div> <A HREF="id150.htm" TARGET="_top" TITLE="What is a diversity model?"><U>What is a diversity model?</U></A></div> <div> <A HREF="id151.htm" TARGET="_top" TITLE="What does the diversity model affect?"><U>What does the diversity model affect?</U></A></div> <div> <A HREF="id152.htm" TARGET="_top" TITLE="The Diversity Profile Influences..."><U>The Diversity Profile Influences...</U></A></div> <div> <A HREF="id153.htm" TARGET="_top" TITLE="Assessing Personas"><U>Assessing Personas</U></A></div> <div> <A HREF="id154.htm" TARGET="_top" TITLE="HumanCentered Development"><U>Human-Centered Development</U></A></div> <div> <B><IMG BORDER="0" SRC="Symb075c00b700c8bf000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Commonality in Human-Centered Development* </B></div> <div> <A HREF="id156.htm" TARGET="_top" TITLE="Six Disciplines of User Experience"><U>Six Disciplines of User Experience</U></A></div> <div> <A HREF="id157.htm" TARGET="_top" TITLE="Alan Coopers Personas"><U>Alan Cooper's Personas*</U></A></div> <div> <A HREF="id158.htm" TARGET="_top" TITLE="Exercises"><U>Exercises</U></A></div> <bR> </td> <td valign="top" height=385 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Commonality in Human-Centered Development* </div> <div> <B>1)  Assess human needs. Observe key activities that the product is intended to support; use contextual inquiry (e.g., </B><A HREF="http://www.incontextenterprises.com" TARGET="_top" TITLE="http://www.incontextenterprises.com"><U><B>InContext Enterprises</B></U></A><B>).  Don't advise; observe and learn!</B></div> <div> <B>2)  Study the market / environment.  What else exists that might address a similar need? Who uses it?  What are the constraints?</B></div> <div> <B>3)  Use (1)  and (2) to compile the list of performer needs, and validate the list by observations, data, and surveys.</B></div> <div> <B>4)  Create mock-ups and samples of the product with rapid prototyping tools; use paper, drawings, etc.  Get reactions from real potential performers.  </B><I><B>Iterate steps 1 - 4.</B></I></div> <div> <B>5)  When you have reached the ultimate mock-up, write a manual for the product that is less than a page in lenth (big type, double spaced).  If you cannot do this, then start over!</B></div> <div> <B>6)  NOW start the design process using the manual, the physical prototypes, the mock-ups.  Challenge the engineering arm of development to make a product that lives up to the manual and fits inside the prototypes.</B></div> <div> <B>7)  Continually test and revise.  All members of the design team observe, but do not talk, aid, challenge, or touch.  Interpret performer difficulties as a challenge to developers, not an indictment of developers or stupidity of performers.</B></div> <bR> <div> <I><B>Questions:</B></I></div> <bR> <div> <I><B>A.  How can a diversity model influence this process?</B></I></div> <div> <I><B>B.  How is this process different from PCD?</B></I></div> <bR> <div> *according to Don Norman</div> <bR> <bR> </td> </tr></table></body>