Human-Centered Development

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=95 BGCOLOR="#999999" TEXT="#080000" bgproperties="fixed" background="061005f0ermwup.png"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>EDIT 797 - Performance Based Design</B></FONT><B>     </B><B>|     </B><A HREF="index.htm" TARGET="_top" TITLE="EDIT 797 Performance Based Design"><U><B>home</B></U></A></div> <bR> <div> back to the start of<B>  </B><A HREF="id279.htm" TARGET="_top" TITLE="9/30/2002"><U><B>9/30/2002</B></U></A><B>   </B><IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="14"><B>  </B><A HREF="id279.htm" TARGET="_top" TITLE="9/30/2002"><U><B><IMG SRC="05e0e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>      </B><A HREF="id153.htm" TARGET="_top" TITLE="Assessing Personas"><U><B><IMG SRC="05f0e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>  </B><A HREF="id155.htm" TARGET="_top" TITLE="Commonality in HumanCentered Development"><U><B><IMG SRC="0600e0e0.png" border=0 width="14" height="14" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> </td> </tr><tr> <td valign="top" width=190 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="id144.htm" TARGET="_top" TITLE="Review: Organizational Readiness for Pe"><U>Review:  Organizational Readiness for Performance Support</U></A></div> <div> <A HREF="id145.htm" TARGET="_top" TITLE="Review: Choosing Appropriate Tasks"><U>Review:  Choosing Appropriate Tasks</U></A></div> <div> <A HREF="id146.htm" TARGET="_top" TITLE="Review: Elements of Process Models"><U>Review:  Elements of Process Models</U></A></div> <div> <A HREF="id148.htm" TARGET="_top" TITLE="Organizational Change"><U>Organizational Change</U></A></div> <div> <A HREF="id149.htm" TARGET="_top" TITLE="The Diversity Model"><U>The Diversity Model</U></A></div> <div> <A HREF="id150.htm" TARGET="_top" TITLE="What is a diversity model?"><U>What is a diversity model?</U></A></div> <div> <A HREF="id151.htm" TARGET="_top" TITLE="What does the diversity model affect?"><U>What does the diversity model affect?</U></A></div> <div> <A HREF="id152.htm" TARGET="_top" TITLE="The Diversity Profile Influences..."><U>The Diversity Profile Influences...</U></A></div> <div> <A HREF="id153.htm" TARGET="_top" TITLE="Assessing Personas"><U>Assessing Personas</U></A></div> <div> <B><IMG BORDER="0" SRC="Symb075c00b700c8bf000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Human-Centered Development</B></div> <div> <A HREF="id155.htm" TARGET="_top" TITLE="Commonality in HumanCentered Development"><U>Commonality in Human-Centered Development* </U></A></div> <div> <A HREF="id156.htm" TARGET="_top" TITLE="Six Disciplines of User Experience"><U>Six Disciplines of User Experience</U></A></div> <div> <A HREF="id157.htm" TARGET="_top" TITLE="Alan Coopers Personas"><U>Alan Cooper's Personas*</U></A></div> <div> <A HREF="id158.htm" TARGET="_top" TITLE="Exercises"><U>Exercises</U></A></div> <bR> </td> <td valign="top" height=385 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Human-Centered Development</div> <bR> <div> <I><B> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="607" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP BGCOLOR=#99FF99 HEIGHT= 76 WIDTH="601"><bR> <div> <I><B>Human-centered development is a process that starts with users and their needs, rather than with technology.</B></I></div> <div>                                                <B>   </B></div> </tD> </tR> </TABLE></B></I></div> <bR> <div> <I><B>How does one define the product?    Study prospective users:  Watch them as they go about their daily lives.  Understand what role the proposed product will play.  Find activities that are as close to possible to the one the product is intended to support.  The goal is to understand the users' true needs, what they care about.  Then compile, refine, and analyze the observations to determine what he product might be, what role it would play, what actions it should perform.   Go beyond the problem that is given to develop solutions that truly meet the customers' [performers'] needs.</B></I></div> <div> <B>                                                                                           -Donald A. Norman </B> (<I>The Invisible Computer</I>, pp. 185-6)</div> <bR> <div> <I><B>Human-centered development is necessary, but not sufficient for performance-centered design.</B></I></div> </td> </tr></table></body>