EDIT 797 - Performance Based Design
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9/30/2002
Review: Organizational Readiness for Performance Support
Review: Choosing Appropriate Tasks
Review: Elements of Process Models
Organizational Change
The Diversity Model
What is a diversity model?
What does the diversity model affect?
The Diversity Profile Influences...
Assessing Personas
Human-Centered Development
Commonality in Human-Centered Development*
Six Disciplines of User Experience
Alan Cooper's Personas*
Exercises
What does the diversity model affect?
... task structuring and process support
... learning and reference support.
... interactions.
... interface metaphors.
…task representations.
…which attributes and behaviors of PCSs are most appropriate.