Review: Organizational Readiness for Performance Support
Review: Choosing Appropriate Tasks
Review: Elements of Process Models
Organizational Change
The Diversity Model
What is a diversity model?
What does the diversity model affect?
The Diversity Profile Influences...
Assessing Personas
Human-Centered Development
Commonality in Human-Centered Development*
Six Disciplines of User Experience
Alan Cooper's Personas*
Exercises
Review: Elements of Process Models