EDIT 797 - Performance Based Design
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9/30/2002
Review: Organizational Readiness for Performance Support
Review: Choosing Appropriate Tasks
Review: Elements of Process Models
Organizational Change
The Diversity Model
What is a diversity model?
What does the diversity model affect?
The Diversity Profile Influences...
Assessing Personas
Human-Centered Development
Commonality in Human-Centered Development*
Six Disciplines of User Experience
Alan Cooper's Personas*
Exercises
Review: Choosing Appropriate Tasks
Criteria:
Difficulty of learning to perform
Frequency of performing
Probability of failure to perform
Consequences of failure to perform
The above is a means by which to assess and manage risk.