10/11/2000  

Cooper, Alan (1999) The inmates are running the asylum: why high tech products drive us crazy and how to restore the sanity. Indianapolis,IN:SAMS (ISBN: 0672316498 )  

Chapter 9 - See me for a paper copy.

Norman, Donald A. (1998)  The invisible computer: Why products can fail,the personal computer is so complex, and information appliances are the solution, Cambridge, MA:  MIT Press  

Chapter 9 - See me for a paper copy.

Greenberg, J.D., and Dickelman, G.J., Distributed cognition and performance support.  Performance Improvement, July 2000               

Volume 39 / Number 6     

Proceed to the lecture ...