Results
from Survey
|
Items
from Survey
|
%
responding as dissatisfied or greatly dissatisfied
|
| bill
for parts and services are reasonable |
30
|
| quality
of service |
10
|
| competent
technicians |
18
|
| done
right the first time |
23
|
| management
explains what and why completely |
18
|
| work
completed in a timely fashion |
17
|
| trust
in dealer/garage |
17
|
|
Explanation regarding
first and second survey:
| It was suggested
by Dick Boyden that I incorporate questions dealing with service
and maintenance records in the survey. The results from the second
set (10 surveys) were surprising: |
30%
of respondents keep no repair records
|
70%
of respondents keep no maintenance records
|
|
