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| Articles -------------------- Workflow/Process
Why Business Process Management and its predecessor, workflow management, are not simply an extension to the theory of pi-calculus and why pi-calculus is not the only answer to the BPM debate.
by Jon Pyke and Roger Whitehead
Workflow/Process
This is a collection of documents, courtesy of the WfMC.
Design/Development
Software Quality Assurance goes head-to-head with Business Process Assurance in this week’s column. Linda Hayes explains the differences between the two processes and tells us why she thinks BPA may be the wave of the software-testing future.
by Linda Hayes
Content, Information and Knowledge Management
Investing in content management is a valuable undertaking, but without creating a taxonomy as part of the process, companies could find themselves saddled with a next-to-useless solution.
by Sam Goldman
Content, Information and Knowledge Management
Fresh content is the most critical ingredient to a successful intranet; perhaps even more so than technology and design. Without fresh content, everything else is irrelevant.
by Paul Chin
Content, Information and Knowledge Management
After flying below the radar for two years, Google's search appliance is starting to make some noise. That same Google search you use to navigate the Web works just as well to search enterprise repositories and intranets.
by Troy Dreier
Knowledge/Content Managment - New CMS Lists
If you can create an environment that is nourishing, so people can sustain their energy and interest, you cannot only achieve more with your projects, but have a more enjoyable time doing it.
by P. G. Daly
Usability
B2B websites must support a more complex buying process than B2C sites. Three key goals are to make a buyer's shortlist, offer a downloadable advocacy kit, and build a reputation for great service.
by Jakob Nielsen.
Usability
People get lost and move in circles when websites use the same link color for visited and new destinations. To reduce navigational confusion, select different colors for the two types of links.
by Jakob Nielsen
Usability
Textual links should be colored and underlined to achieve the best perceived affordance of clickability, though there are a few exceptions to these guidelines.
by Jakob Nielsen
Learning/Training
This article identifies skill sets for software trainers and suggests a process to help hiring managers recognize those individuals that would be a good fit. Identify viable candidates. At a minimum, trainer candidates should have the following skills or abilities.
Learning/Training
We call it workflow learning because it’s a different animal from the workshops, reference manuals, computer-based training, and courses that have been the staple of corporate training departments. The goal of workflow learning is to optimize business performance. It employs “smart” software to guide, inform, and assist workers to do their jobs better. When appropriate, it will put the worker in touch with the right expert or mentor or help desk, someone who’s both knowledgeable and available.
by Jay Cross
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